Question 1

What is Fixer?

Accepted Answer

Fixer is a marketplace app connecting clients with trusted home service workers in Budapest. Our key differentiator is automatic translation between Hungarian, English, and German — making home maintenance accessible to Budapest's large expat community.

Question 2

What areas do you cover?

Accepted Answer

Currently Fixer operates in Budapest, with a focus on District II and surrounding expat-heavy neighbourhoods. We're expanding to more districts throughout 2024.

Question 3

What languages are supported?

Accepted Answer

The app and all communications are available in English, Hungarian, and German. All chats, job descriptions, and reviews are automatically translated in real time.

Question 4

Is Fixer free to use?

Accepted Answer

Fixer is completely free to download and use as a client. Workers pay a 15% platform fee on each completed job. Business accounts have custom pricing.

Question 5

How do I post a job?

Accepted Answer

Open the app, tap 'Post a Job', select your service category, describe the issue (you can write in English, Hungarian, or German), add photos if helpful, set your budget range, and submit. Workers in your area will start sending offers within minutes.

Question 6

How does payment work?

Accepted Answer

When you accept a worker's offer, the agreed amount is held in secure escrow. The worker completes the job, and you release the payment from the app. If there's a dispute, our support team mediates.

Question 7

How are workers verified?

Accepted Answer

All workers must submit a valid government ID and any relevant trade certifications before they can accept jobs. We review every application manually.

Question 8

Can I choose a specific worker?

Accepted Answer

Yes. Once workers send offers, you can view their profiles, ratings, and reviews, and choose whichever worker you prefer. You can also message them before accepting.

Question 9

How do I sign up as a worker?

Accepted Answer

Download the app, select 'Join as a Worker', create your profile, and submit your documents for verification. The whole process takes about 10 minutes.

Question 10

What documents do I need?

Accepted Answer

You need a valid government-issued ID (passport or national ID card) and any trade certifications you have. More certifications mean higher client trust and better jobs.

Question 11

How long does verification take?

Accepted Answer

Our team reviews submissions within 24 hours on business days. You'll receive a notification as soon as your account is approved.

Question 12

How and when do I get paid?

Accepted Answer

Payment is released to your account once the client approves the completed job. Funds are transferred to your registered bank account within 1-3 business days.

Question 13

What is the platform fee?

Accepted Answer

The standard fee is 15% of the job value, deducted automatically when payment is released. Worker Pro subscribers pay only 10%.

Question 14

How does the business account work?

Accepted Answer

A Fixer Business account gives you a multi-property dashboard, team management tools, automated invoicing, and consolidated billing. Contact our sales team to set up your account.

Question 15

Can I manage multiple properties?

Accepted Answer

Yes. You can add unlimited properties to your account and track all active jobs, maintenance history, and costs per property.

Question 16

Do you offer invoicing?

Accepted Answer

Yes. Every job automatically generates an invoice. You can export monthly statements as PDF or CSV for your accounting.

Question 17

Can my team members post jobs?

Accepted Answer

Yes. You can add team members with different permission levels — full admin, job posting only, or view only.

Frequently Asked Questions

1General

2For Clients

3For Workers

4For Businesses